Frequently Asked Questions

You may cancel your appointment at any time, up until 24 hours prior. If you cancel with less than 24 hours notice you will be charged 50% of the service. If you cancel with less than 8 hours notice, the full consultation fee will be charged. We understand that life happens, and things come up. We will try and work with you if an emergency arises. However, we block a significant amount of time aside to come see you in-home. This is the only way that we get compensated for our time with little to no notice for a slot that will not be able to be filled. 

We do offer virtual and in-home lactation services! We will travel up to 20 minutes free of charge. However, anything over 20 minutes has a travel fee of $35. This will be discussed at time of booking.

Gifting a service to an expecting mother is a perfect way to care for them and help ease their anxieties. We do accept payments ahead of time, and will reach out to the mother directly for booking. Please email us or fill out the “contact us” form for further questions!

We partner with the Lactation Network who covers Aetna, Meritain, First

Health, First Choice Health, Sentara Health Plans, United Healthcare, PNOA

plans, and Multiplan carriers.

We partner with Wildflower Health for all Cigna plans. 

We do not currently accept Medicaid plans.

Our card company allows most major credit care providers. We encourage you to use your HSA/FSA funds for all healthcare expenses! Please note that it is Merchant Chain Code (MCC) dependent. Meaning that if the MCC doesn’t align with a business that should be accepting HSA, it could fail.

All patients are required to have an active card on file to charge the day of service. If you prefer to pay by check or cash please let us know prior to your visit and we will not charge the card on file. This also covers if you cancel outside of the cancellation window, or if a travel fee applies.